extra shop rules

 

★ RETURNS & EXCHANGES

for items needing revamping or fixing — please check out our sustainability initiative page for free repairs on all pieces from our shop!

refunds are not provided for purchased and paid for pieces. custom orders have a minimum of 50% deposit via invoice, and deposit amount is circumstantial to the individual order! custom orders are not refundable once a deposit and agreement has been made. 

please see our “custom orders” page for more details!

exchanges can be made for items on circumstantial basis!* — to be eligible for a return or exchange, your item must be in the same condition that you received it! (meaning unworn or unused)— if the item still safely fits in the original packaging it was shipped in, we encourage you to reuse it. if not, it can be composted!

please contact theurbanearthshop@gmail.com to initiate your return. items sent back to us without first requesting a return will not be accepted!

*in special cases, some exceptions may be made for returns or exchanges. exchanges are accepted in only cases of equal or lesser value. if you have any questions about your order or a special request, please contact us by email at theurbanearthshop@gmail.com

in all cases, custom products, custom orders, and sale items are always a final sale!

★ DAMAGES 

please inspect your order upon delivery and contact us immediately if the item is defective, or damaged, or if for any reason you receive the wrong item so that we can evaluate the issue and make it right for you!

★ SHIPPING

urban earth aims to fulfill all orders within 3-5 business days!

shipping times can vary from as quick as 2 days, to as long as 2 weeks due to delays with USPS or postal emergencies. please allow for extra time for your package to arrive, especially surrounding holidays and inclement weather.

all orders from this site are shipped with tracking information — please utilize this to ensure your package makes it to you correctly.

urban earth is not responsible for any lost or damaged packages, but will try its best to help you resolve any issues. if you do experience a problem with your package, please notify us by email as well as contact USPS to submit a missing mail search request.

please contact urban earth at theurbanearthshop@gmail.com ASAP if you have any questions about your package, custom order, or any other policy information not noted!